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Prevent conflict diplomatically

To increase cooperation among co-workers, replace conflict-provoking statements with more tactful language. Here’s how:


Don’t say: Say:
“Do this”“Here’s what we need to do.”
“You’re wrong.”“Why do you say that?”
“I disagree.” “I see things a little differently.”
“You’re confusing me.”“I’m confused.”
“Who did it?”“What happened?”
“That’s not my job.”“Let’s find out who can help with this problem.”
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