What did I learn from Tony Robbins?
I came to know about Tony Robbins in 1988, I bought his 30 days “Personal Power” cassette program by Guthy-Renker Corporation. It was a turning point for me. Th ...
How to be an effective CEO
To achieve success, executives are advised to embrace five behaviors to overcome the temptation of being a CEO.1. Focus on results, not personal status. Real ma ...
The Car and the Staff
I had a conversation with a Manager of a company and the topic was the role and importance of training and development nowadays. His point of view was not posit ...
Top Ten Tips for Customer Service.
Be Your Customer Live the life of your customer and experience what they do. Stand in line, call your call-center, soak up feedback. Give Memorable Serv ...
The secret to building an effective work team
The adhesive tape that binds the members of any work team is respect, and it is the main secret in creating an atmosphere of work in which each member highlight ...
10 mistakes Salespeople do
Lack of planningLack of establishing specific, measurable, behavioral call objectivesNot planning an opener to build rapportNot knowing when to shut up and leav ...
Do not complain about your customers Complaints
Complaints handled well will lead to: Building of customer advocates for the business Opportunity to utilize new learning for improvement of the busin ...
How to fail as leader?
Never take risks Do not let your emotions show Always have an excuse ready Always point out team members faults Avoid professional development ...